Which one should I use? Subbly or Moonclerk

It’s not surprising that we often get questions about how we compare with Moonclerk in terms of features and functionality, pricing, etc.

Subbly and Moonclerk are both good subscription solutions but the best choice depends upon your specific needs and at what stage of setting up your business you’re currently in. While it’s true that Subbly and Moonclerk can be used for lots of similar business cases, the biggest difference is that Subbly is an all-in-one solution and Moonclerk specializes only in taking and handling recurring payments. 

And whereas Subbly can be and is most commonly used by subscription businesses searching for a powerful tool that will cater towards many different business cases, Moonclerk is widely known to be used for collecting donations, charities and simple subscriptions in general. 

Let’s break it down a bit further. 

Moonclerk

Pros

Moonclerk presents a very simple and user friendly solution for collecting payments online. The user interface  is plain and simple and the service itself has all the core features you’d need to collect recurring payments. Moonclerk has a great onboarding process and even offers a phone number which you can call if you get stuck setting your store. Subbly is obsessed with high quality service so we always appreciate when other companies do this well too. 

The list of countries supported on Moonclerk is vast, although they ultimately support only 3 world currencies for taking payments. Moonclerk’s pricing is based on the volume of your sales. For example, if your revenue is between $0 and $2000, you will pay $15/mo. This model is very unique and, if you do the math against other platforms, the cost ends up being one of the cheaper options you will find (so long as you like the features). 
Moonclerk doesn't have a website builder so you’ll have to embed Moonclerk’s payment forms on an external site (click here to learn how you can do this with Subbly as well). However, despite having no website builder, Moonclerk offers a great way to customize the look of the checkout/payment form by enabling you to change styles, colors, font styles and even add your own CSS to it. 

Last but not least, Moonclerk offers a solution for digital content (although it’s a paid add-on, priced at $15/mo), which is also worth noting. In contrast to Subbly, this should be considered an immediate positive given that Subbly doesn’t offer a ready-made solution for anyone running digital or membership type of service, even as a paid add on as well (good news for anyone looking into Subbly is, we’ll look into introducing these as we speak).

Cons

Because Moonclerk’s payment forms need to be embedded on an external site, the set up process is a bit tedious. Making it more difficult is the lack of support articles  which can be frustrating and confusing for less tech savvy users. 

Although Moonclerk offers a good amount of flexibility when creating billing/shipping schedules, the platform is missing many core features any ecommerce platform should have. Some of those core features include things like checkout surveys which act as a price modifier and let your customers to build their box with the actual selection affecting the payment, upsells and cross sells, advanced integrations and automating workflows  or running cart abandonment campaigns. 

In a nutshell, what Moonclerk offers is a solution that will help you build payment forms, and the solution is lacking the depth and complexity for anyone who’s looking to actually build an online shop around it. You don’t get to create subscription products on Moonclerk, only subscription forms. This makes it very difficult for anyone who’s looking for a remotely advanced solution for running an online shop of products to utilize this successfully through Moonclerk. Lack of any graceful order and customer management system adds up here as well. 

Lastly, it’s worth noting that there is no real free trial on Moonclerk. You’re able to sign up and explore the product for free, but if you want to start accepting payments, you’ll have to move onto the regular paying plans (starting from $15/mo as long as you’re processing less than $2000/mo).

Subbly

Pros

Best-in-Class Support

Get the help you need from our excellent support staff

Automate Your Business

Automate marketing, management and operations with no code using complex business models

Customizable Checkouts & Subs

Collect information from your customers, and even allow them to pick their products and configure their subscription.

Subbly is a robust platform for physical product delivery. Subbly is easy to use but sophisticated and powerful; the platform records all aspects of the customer journey, from the initial shopping experience and every transaction, shipment, and customer transaction. Plus, Subbly provides a full set of customer and order management tools. 

Subbly makes running a business even simpler with automations; a feature that allows you to automate tedious workflows such as sending up data payloads in a webhook on certain events (new subscriber, new cancellation, new order…), applying a coupon/discount to customer’s subscriptions after X number of payments or maybe setting up an email or SMS campaigns for new or existing subscribers. Subbly’s other popular business simplifying features include cart abandonment tool, referral program plus a growing number of integrations help with things like marketing, customer service, and administrative things like taxes. Subbly is so much more than a payment processing tool; it is a platform built to support you from your beginner stage all the way through to growing an enterprise.

It’s clear that Subbly is an all-in-one solution from its powerful drag and drop website builder Not only will the website builder help you build the site of your dreams in minutes (and with absolutely no coding involved) but it makes life easier to use one platform for everything. Why would you use a website builder platform plus an entirely different technology when you can achieve the same thing (and then some) with Subbly?

The main Pro
Subbly – is a Team of Real passionate people who have been with us from the very beginning
Cons

Subbly is a strong solution if you’re looking for a platform that will handle your physical product delivery store. However, it is currently not built to smoothly handle digital products/services businesses (for example: premium content that is behind a paywall, visible to paying customers only). While these features will one day be supported in a more seamless way, Subbly has yet to release a full suite dedicated to these subscription models. 

Subbly’s checkout and payment forms have been optimized for the highest conversion rates. The only downside is that the checkout isn’t very customizable, only allowing for simple color changes and adding your company logo. 

Subbly’s support is one of the best in the industry (according to Capterra); 24/7 chat availability with 1 hour response times, including on weekends. However, Subbly only offers phone support for enterprise plans.

TL;DR

Overall, Subbly is a more robust and complete platform. With the help of the website builder, order/customer management, marketing automation and more, Subbly is the all-in-one solution to help you from the earliest stages of your business all the way to scaling an enterprise.

Moonclerk is a good solution but only if you’re looking for a simple payment form that can handle recurring billings. But, keep in mind Moonclerk can only be embedded on an external website.

When to use?

Moonclerk

  • If you already have a website and want a simple payment form solution that will collect recurring payments
  • When you’re processing large amount of payments on a monthly basis and need an affordable and scalable pricing structure that won’t eat up much of your profits
  • If your country is not supported for business on the other platforms, it’s most likely that it will be supported on Moonclerk

Subbly

  • If you are on the hunt for an all-in-one solution that will help with building the website, recurring billing, order management, and much more.
  • If you want a reliable and user friendly solution to build your site from scratch in little time and without any coding skills required.
  • If you value top notch customer service, responsive 24/7, even on weekends.

Have more questions?

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Subbly really is built subscription-first. While you'd need a lot of plugins and connectors to start off on other platforms like Shopify or WooCommerce, here, it's all built right in.

Charmaine Merriweather
Founder & Owner of HUES Book Box

Before I found Subbly I never had the ability or finances to have a subscription business platform which could meet my needs and expectations. Subbly has been there for me every step of the way!

NATALIE SEATON
Founder and CEO @ BathBox

Everything was so straightforward, the support team are AMAZING, I would not have been able to launch without Subbly.

ALEXANDRA HARVELL
Founder and CEO @ Little Bakers Club

We’ve used the software for over 3 years and it keeps getting better. It has everything you need to easily run a successful subscription box business!

LIAM BRENNAN
Co-founder @ Buster Box

Subbly is straightforward and easy to use. Designing your site is simple and allows you to control your entire business from one place.

GEORGE KLEANTHOUSE
Founder and CEO @ Model Box